We will process and ship out your order 1 to 3 business days after receiving your payment. A shipping notice email will also been sent to you once the order shipped out along with a Tracking Code if you decide to have Airmail Speed. Tracking Code for ALL orders.
Our Shipping Rate is Simple and Easy for You! FLAT RATE Shipping for all Countries World-Wide
If Your Purchase is below $50 (this is below $100), You have two choices,
- $17 for airmail regular; OR
- $37 for EMS/ DHL/ Fedex/ UPS
If your purchase is $153, You have two choices
- $32 for airmail regular; OR
- $107 FOR EMS/ DHL/ Fedex/ UPS
|| ORDERS $100-150
||ORDERS $300 +
|International Airmail Regular w/ Tracking
|International Airmail SPEED w/ Tracking
Please note: All international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.
For certain countries: The delivery time may take longer than above stating time. Please contact us for more information. Countries include: Argentina, Brazil, Italy, Portugal, Russia, Ukraine
** Please note that the delivery time mentioned on our page is for reference only.
Although the actual shipping time is punctual in most occasions, in some cases delivery time may vary due to traffic congestion, adverse weather, acts of custom inspection, etc. We will try our best to avoid such situations, however, please understand that some of these situations are beyond our control, and we are not responsible for them.
We mark the parcel as gifts and will be paying for any associated shipping cost involved in the parcel arriving to your country. We are not involved in any custom fees (if any) for different countries. Our international fulfilment and shipping center is strategically located in HK and Singapore.
Upon receipt of transfer, we will proceed with processing the order and shipping. Once the product is shipped, we provide after ship tracking depending if you have chosen shipping option with tracking. What this means is you will receive a notification each time the parcel is moved from one point to another, such as from being sent out, to arrival at terminal, to final delivery - this way you will know exactly where your parcel is at any given point.
We do not ship orders on Saturday, Sunday, or Holidays.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
List of Countries We Ship To: See HERE
EXAMPLE OF A PREVIOUS CUSTOMER
You can check the details of delivery and tracking information for these countries on the local postal service websites: the United States, Brazil, Canada, Switzerland, Finland, Ireland, Croatia, Malta, Singapore, United Kingdom , New Zealand, Spain, Portugal, Qatar, Malaysia, Arab, Israel, Bulgaria, Japan, Ukraine, Indonesia.
After you see that your item has left Hong Kong, you can use the website of your country's national postal system to track your item. Here are the links to the websites of some countries' postal systems.
Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly:
- For returns, please send us an email at support@KiguKawaii.com by specifying your name and order number in the first instance
We do not offer refunds or exchanges for reasons of buyer's remorse (purchased wrong design/fabric/size/undelivered address, etc.). Therefore, please be 100% sure about what you want to buy before placing your order and address is correct!
- For orders not yet shipped but cancelled, there will be a small 15% cancellation fee as items have already been sent to production and this requires disposal of the merchandise.
- In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If you would like to treat it as a return, we will refund the value of the product(s) minus a 50% restocking fee. Shipping fees will not be refunded.
- All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.
- Merchandise must be in new condition, you can open it, but don't make it dirty or altered.
- Returns issues must be raised within 2 weeks from the parcel has been sent out with valid reasons (ie reasons due to no longer needed are not accepted as valid reasons for return items)
- No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
Mis-delivered / Returned Parcels
We are not responsible if your parcel is mis-delivered or returned to us due to
- Your supplying of a wrong/invalid delivery address during order confirmation
- Your failure to pick up your parcel at the post office.
In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If your parcel was mis-delivered (delivered to another address) due to any of the above reasons, no compensation will be provided.
Kigu Kawaii will be providing a 100% discount for the item won. Please note that the customer/winner will pay for the expense for their prize shipping fee.
Customer Service 101
TALK TO AN ACTUAL HUMAN ANYTIME YOU WANT
Anime friends, we want to talk to you in-person. While other companies try to push you to email or automated systems, we are making sure you are personally taken care of every time you have a question. We want to cut through the nonsense and handle your your problems directly. In the off-chance that you message and don't get an actual human on the live chat, guess what, we're going to be messaging you back as soon as possible to make sure you're 100% taken care of. ^-^
Yes, you've looked around the Internet and have finally come to the right place because we have it all. We have over a hundred collection series with design and variety. There is no place like us, and we offer not just kigurumi, but a tons of other amazing products.
Premium Quality Guaranteed
Our 100% satisfaction guarantee ensures that you receive only the best products available. Produced under strict laboratory conditions and monitored for top quality control, all Kigurumi products are Guaranteed to be 100% STERILE, PURE AND VIABLE. Our systems use only the purest, most prolific, professionally isolated strains to produce premium quality spores and tissue culture specimens. Our guarantee ensures that you receive the highest concentration of pure, isolated specimens available.